Custom Cosplay Costumes Issue

When we receive your payment, Your orders will be dealt with within 24 hours. Normally, it will take 7-10 working days to make your cosplay costume after we got your payment. It will then take about 5-20 working days for the package to travel from our warehouse to your mailing address. So, you can get your costume in 12-27 working days.

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China and the United Kingdom by ePacket or EMS and in the USA.

SHIPPING TO OVER 100 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
Europe15-25 Business days
United States, Canada15-25 Business days
Australia, New Zealand20-35 Business days
Central & South America20-35 Business days

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.